Shipping Policy

Effective date: September 1, 2022

Last updated on: February 22, 2024

1. GENERAL
We are committed to delivering the order placed by You within the given period and in accordance with this Delivery Policy ("Policy").

You are advised to read Our Terms and Conditions along with this Policy.

By using this website, You agree to be bound by the terms contained in this Policy without modification.
If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.e.
The following currency is used on this Website: Indian Rupees (INR).
Your payment provided may be charged in your local currency at the applicable exchange rates.
The default delivery partner under this Website is India Post and other private courier partners.
All orders are subject to product availability.
If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.
We make all commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.

2. DEFINITIONS

Customer" means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them. "Website" - means this website with the URL: www.storywell.in

3. COST OF SHIPPING

a. Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the check-out window.

b. You will be eligible for free shipping for orders above Rs. 5,000 (Rupees five thousand only).

c. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and as long as the delivery destination is considered "domestic" in India.

4. SHIPPING UPDATES

Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: E- mail and additionally opted methods (if any).

5. HANDLING TIME

It usually takes 10 (ten) days to process and dispatch the products once the order is placed with us. We strive to process and dispatch your products at the earliest.

6. TIME FOR SHIPPING

Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.

The delivery time is indicative and can vary due to external factors.

7. INTERNATIONAL SHIPPING

We do provide shipments to all countries.

Shipping charges for Our international customers will be calculated during check out depending on the order value and other dimensions of Your order.
Standard international shipment may take approximately 30 (thirty) Business Days unless otherwise specifically mentioned in the product details.
Priority international shipment may take approximately 10 (ten) Business Days unless otherwise specifically mentioned in the product details.
International customers assume responsibility for any duties and/or taxes that may be incurred under the customs of that particular country.
International customers shall check with their country's customs office to verify that the products can clear customs.

8. OTHER RULES

If you want to change the shipping address, you need to inform us of the same within 48 (forty-eight) hours after placing the order. The request to change the shipping address can be made in the following manner:

Send an email to care@storywell.in specifying your Order Number (ON) and the new address
If the order has not been processed, We will try to change the address, if your order is processed, we will not be able to change the address.
While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
Partial refunds will not be entertained.
We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners.
1. Any disputes between You and logistics partners shall be settled between you and the logistics partner.

9. RESTRICTIONS

Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.

10. MISSING OR LOST PACKAGES

If products are lost during transit, we will offer a free reshipment or a refund.

If the order does not make it to its destination and is delayed at the courier office, the Customers are responsible for contacting the Courier service provider before approaching Us.

11. WRONG OR INCOMPLETE ADDRESS

You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.

If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

12. RETURN AND REFUND

Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product.

If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.
We will not process a return if You have placed the order for the wrong product or incorrect product or service.
When you make a qualifying return, We will refund the full amount, less the original shipping and handling charges.
Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.
Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
If following the testing process, the product is found to be in good order without defects, We will return the product to you, and the carriage costs of this return will be Your responsibility.
The product will be eligible for replacement only if the same product/model is available in stock. In case the same product is out of stock, a refund shall be provided.
Once qualified, refunds are applied to the original payment option.
Please be informed that the products purchased using a Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 24 (twenty-four) hours of receipt of the product.
Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
If the amount has been deducted and the order is not confirmed, please do contact Your respective bank.
1. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.p.
2. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows:care@storywell.in, +91-9871777110
3. Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:
  1. The product purchased is sale items or promotional items (discounts, giveaways, etc.)
  2. If the product has been used or opened.
  3. If the products are not in the same condition as when they were delivered.
  4. If there has been misuse of the product in a way that caused the problem.
  5. You knew or were made aware of the problem(s) with the product or service before you purchased it.
  6. Gifts or free services.
  7. The product is broken, tampered with or damaged
  8. The product is returned after the return window is closed or the Refund Period expires.
  9. Any other exceptions apply under the Consumer Protection Act, 2019.
  10. Apart from the aforementioned goods and services, the following goods and services are not eligible for a refund:All electronic goods.

13. RULES OF RETURNING THE PRODUCT

The request for cancellation of the products can be made in the following manner:

Send an email to care@storywell.in specifying the Order Number (ON) and why you want to return the product.
You are eligible to return the product only if You return the products in the same condition in which You received them.
Pack the product properly and label the product with the order number, return address and Your address.
The product shall be returned in its original packaging.
We do not accept liability for packages damaged during the return transit. It is the customer's responsibility to pack the product properly to prevent any damage during transit.
The eligible returns once confirmed from Our end can be sent to the following address:268 B, DDA Flats, Sukhdev Vihar, New Delhi 110025. The cost of returning the product shall be borne by the customer.
The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
On receipt of the returned product, We will test it/evaluate it to identify the fault You have notified Us about
A copy of the receipt or invoice shall be attached along with the returned product.
You will receive an email or SMS notification at Your email address or mobile number provided to Us.

14. YOUR DATA

The privacy of your data supplied to Us during the shipping procedure is also governed by our Privacy Policy.

15. CHANGES TO THIS POLICY

Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.

If you do not wish to accept the revised Policy, you should not continue to use the Services.
If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.

16. FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout/lockdown, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

17. CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: care@storywell.in | +91-9871777110