Effective date: September 1, 2022 | Last updated: February 22, 2024 | Website: www.storywell.in
The company commits to delivering orders within specified timeframes. By using this website, you agree to the terms of this shipping policy. All transactions are processed in Indian Rupees (INR).
India Post and private couriers serve as our default shipping partners. All orders are subject to product availability. In the event of stock unavailability, refunds will be issued via the original payment method.
Shipping rates vary by product, packaging, size, and volume, and are calculated at checkout.
Orders above Rs. 5,000 qualify for free shipping, applicable domestically within India.
Once your order has been shipped, you will receive a notification via email including courier details and tracking information.
Processing typically requires 10 (ten) days before dispatch, though we always pursue expedited processing wherever possible.
Delivery timeframes depend on the products ordered and your location. Estimated delivery times are shown at checkout. Please note that delivery timing is indicative and not guaranteed.
We ship globally. Estimated international delivery timeframes are as follows:
Customers assume full responsibility for any customs duties and taxes applicable in their destination country.
Products lost in transit will receive free reshipping or a full refund at the customer's preference.
Customers are responsible for providing accurate and complete shipping information. Incorrect or incomplete details may prevent reshipping or refunds.
Orders that cannot be shipped due to company limitations will be cancelled with a full refund. Cancellations are allowed before dispatch.
Qualifying returns receive a full refund minus the original shipping cost. All returns require proper documentation and proof.
Replacements are subject to stock availability and are allowed within 24 hours of receipt for defective or damaged products.
Non-refundable items:
To initiate a return, email care@storywell.in with your order number and reason for return.
Products must be returned in their original condition and packaging.
Return address:
268 B, DDA Flats, Sukhdev Vihar, New Delhi 110025
This policy may be modified periodically. We encourage you to review this page regularly for updates.
The company shall not be held liable for delays or failures in delivery caused by circumstances beyond its reasonable control.
For any shipping-related queries, please reach out to us:
StoryWell Books